Question 1

What are the advantages of Plexy compared to other payment options?

Accepted Answer

By signing a single contract with Plexy, you can connect various payment methods, from cards to mobile phone balances and e-wallets.

- You can not only accept payments but also grow your business with our useful tools — payouts and card transfers, invoicing, recurring payments, splitting, and more.
- We work with multiple banks, ensuring high conversion rates for successful payments.
- We are an international company and help clients expand into new markets.

Question 2

Does Plexy work with individuals?

Accepted Answer

No, we only work with companies registered in the Republic of Kazakhstan that have the status of LLP or Individual Entrepreneur.

Question 3

Can I connect Plexy if I already have other payment systems?

Accepted Answer

Of course, even if you work with other payment service providers, you can also connect Plexy and evaluate its capabilities.

Question 4

How do I connect to the Plexy payment service?

Accepted Answer

- Submit an application on our website and receive access details for your personal account.
- Fill out the questionnaire and upload scans of required documents.
- Complete the technical integration.
- After document and website verification, send the original documents to our office.
- After testing, accept your first payment.

Question 5

What is required to connect?

Accepted Answer

To connect the payment service, your company needs to have:

- Legal entity or individual entrepreneur status;
- A working website that meets legal requirements and payment system rules;
- A bank account in tenge;
- A signed contract with Plexy.

Question 6

How much does the connection cost?

Accepted Answer

We do not charge any fees for connection. Technical consultations during connection are also provided free of charge.

Question 7

How long does it take to connect to the service?

Accepted Answer

Connection usually takes 3 to 7 business days depending on the speed of document submission and technical integration completion.

Question 8

What documents are required for connection?

Accepted Answer

### For Individual Entrepreneurs

- Copy of the director's ID
- Copy of IE registration document
- KYC questionnaire, the form of which we send separately. It needs to be filled out, signed, and stamped.
- Joining questionnaire. Print it from your personal account, sign and stamp.
- Guarantees and sureties. Print from your personal account, sign and stamp.
### For LLP

- Copy of the director's ID
- Copy of LLP registration document
- Copy of the Charter
- Order on appointment of the director
- Decision on appointment of the director
- KYC questionnaire, the form of which we send separately. It needs to be filled out, signed, and stamped.
- Joining questionnaire. Print it from your personal account, sign and stamp.
- Guarantees and sureties. Print from your personal account, sign and stamp.

Question 9

What payment methods can be connected at the moment?

Accepted Answer

The list of available options is constantly growing. Current payment methods are described on our website.

Question 10

Who handles the integration?

Accepted Answer

Integration is handled by your company's specialists or hired IT specialists. This process won't take long since you can integrate via API. If you have any integration questions, we'll be happy to assist you.

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